Privacy Policy
This Privacy Policy explains how GThink Ltd ("we", "us", "our") collects and uses personal data when you use the Solar Surrey website (solar-surrey.co.uk) or submit an enquiry about solar panels, battery storage or EV charging.
Who is responsible for your data
The data controller is GThink Ltd, operator of Solar Surrey. Enquiries submitted through this website may be handled by GThink Ltd or introduced to a suitable installation partner where relevant.
Information we collect
We may collect the following when you interact with Solar Surrey:
- Contact details you provide when booking a consultation (name, email, phone)
- Property and enquiry details you share during consultation booking or email correspondence
- Technical data such as IP address, browser type and pages visited (via standard analytics, if enabled)
- UTM campaign parameters to understand how you found the site
How we use your information
- To respond to your enquiry about solar, battery storage or EV charging
- To arrange and conduct a Technical Solar Review or follow-up consultation
- To introduce your enquiry to a suitable installation partner, where relevant and with your consent implied by submission
- To improve our website and understand visitor behaviour in aggregate
- To comply with legal obligations
Legal basis for processing
We process your data on the basis of:
- Consent - when you submit an enquiry or book a consultation
- Legitimate interests - to operate and improve Solar Surrey and respond to enquiries
- Contract - where processing is necessary to provide services you have requested
Third-party services
We use third-party services including:
- Calendly - for booking Technical Solar Reviews. Calendly's privacy policy applies to data submitted through their platform.
- Hosting and analytics providers - as configured at deployment. Details will be updated here when services are confirmed.
Where your enquiry is introduced to an installation partner, that partner will process your data under their own privacy policy for installation-related purposes.
Data retention
We retain enquiry data for as long as necessary to respond to your request, maintain business records and comply with legal obligations - typically up to six years for business correspondence unless a shorter period applies.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to or restrict processing in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise these rights, contact us at enquiries@gthinkltd.co.uk.
Cookies
This website may use essential cookies for functionality and, if enabled, analytics cookies to understand site usage. You can control cookies through your browser settings.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes.
Contact
For privacy enquiries: enquiries@gthinkltd.co.uk