Privacy Policy
This Privacy Policy explains how GThink Ltd ("we", "us", "our") collects and uses personal data when you use the Solar Surrey website (solar-surrey.co.uk) or submit an enquiry about solar panels, battery storage or EV charging.
Who is responsible for your data
The data controller is GThink Ltd, operator of Solar Surrey. Enquiries submitted through this website may be handled by GThink Ltd or introduced to a suitable installation partner where relevant.
Information we collect
We may collect the following when you interact with Solar Surrey:
- Contact details you provide when booking a consultation (name, email, phone)
- Property and enquiry details you share during consultation booking or email correspondence
- Aggregate technical usage statistics, as explained below
- The referring website where its address does not include detailed paths or query data
How we use your information
- To respond to your enquiry about solar, battery storage or EV charging
- To arrange and conduct a Technical Solar Review or follow-up consultation
- To introduce your enquiry to a suitable installation partner, where relevant and with your consent implied by submission
- To improve our website and understand visitor behaviour in aggregate
- To comply with legal obligations
Legal basis for processing
We process your data on the basis of:
- Consent - when you submit an enquiry or book a consultation
- Legitimate interests - to operate and improve Solar Surrey and respond to enquiries
- Contract - where processing is necessary to provide services you have requested
Third-party services
We use third-party services including:
- Calendly - for booking Technical Solar Reviews. Calendly's privacy policy applies to data submitted through their platform.
- Vercel - website hosting and aggregate website statistics.
Where your enquiry is introduced to an installation partner, that partner will process your data under their own privacy policy for installation-related purposes.
Data retention
We retain enquiry data for as long as necessary to respond to your request, maintain business records and comply with legal obligations - typically up to six years for business correspondence unless a shorter period applies.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to or restrict processing in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise these rights, contact us at enquiries@gthinkltd.co.uk.
Website statistics
GThink Ltd uses Vercel Web Analytics to produce aggregate statistics solely to improve this website, its content and navigation. For visits identified as coming from the UK, eligible statistics run without a consent popup. You can object at any time, free of charge, using Turn off website statistics in the footer. The website and its contact routes continue to work when statistics are off.
We measure visits to public pages. When extended statistics is enabled, we also count page visits with contact-link clicks, booking-link clicks, calculator-link clicks and successful website enquiries where a form is available. Extended statistics also counts visits reaching 50% or 90% scroll depth and 30 or 60 seconds of focused, visible reading. Each action type is counted at most once per page load. These are aggregate engagement indicators, not an exact average reading time. A booking-link click is not a confirmed booking, and a contact click is not an enquiry.
Our statistics code excludes form contents, names, email addresses, phone numbers, URL query strings and fragments. It does not send arbitrary event labels or record screens, keystrokes or individual browsing histories. Visits with detailed referring URLs are excluded. Vercel processes technical request information, such as browser/device type and approximate location, to provide aggregate reports. It uses a request-derived hash with a visitor session lifetime of up to 24 hours, rather than analytics cookies or a permanent visitor ID. We do not link visitors between our websites, use these statistics for advertising or share them with advertising partners.
We rely on the UK statistical-purposes exception for storage/access used solely to improve this website. Where personal data is involved, our basis is our legitimate interest in understanding and improving the website, with limited collection and an immediate right to object. New collection stops when you turn statistics off. Previously aggregated statistics cannot be traced back to you through these reports.
Your on/off preference is stored in this browser on this website until you change it or clear browser storage. Previous refusals of our Google Analytics are respected. If browser storage cannot be used, statistics stay off. Our former Google Analytics tag is no longer loaded; accessible Google Analytics cookies are removed. Previously collected Google Analytics data is not deleted by this change.
Vercel provides hosting and processes statistics on our behalf. Its visitor session identifier is discarded after 24 hours; aggregate report availability depends on our Vercel plan, one month on Hobby and up to 12 months on the standard Pro plan. Processing may take place outside the UK under Vercel's applicable contractual transfer safeguards. See Vercel's analytics privacy information and Data Processing Addendum. Enquiry handling and external booking services are separate from this statistics feature.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes.
Contact
For privacy enquiries: enquiries@gthinkltd.co.uk